These are the Terms of Service for HeyCaly, an AI-powered WhatsApp customer re-engagement and appointment booking platform. By using HeyCaly, users confirm they are at least 18 years old, represent a legitimate business, and have authority to bind that business to these Terms.

Key points:

1. Eligibility & Accounts

• Users must be 18+ and legitimate businesses.
• Users must provide accurate information, keep credentials secure, and are responsible for all activity under their account.

1. Services

• AI-generated personalized WhatsApp messages to past customers.
• Calendar integration, smart slot filling, appointment booking/confirmation.
• Analytics dashboard and automated reminders.

1. User Responsibilities

• Obtain proper, lawful consent from customers before messaging (GDPR, KVKK, TCPA, etc.).
• Comply with WhatsApp Business Policy and all messaging laws.
• Provide accurate business info and not send spam or unlawful content.
• Honor opt-out requests (e.g., "STOP").
• Review and take responsibility for AI-generated content.

1. Subscription, Payments, and Trials

• Monthly or annual subscriptions, priced in Euros, processed via Stripe.
• Upgrades are immediate; downgrades apply next billing cycle.
• Pricing may change with 30 days’ notice.
• Starter plan: 50 free messages/month with limited features.
• Paid plans: 14-day free trial, no credit card required; subscription required afterward.
• Free tier limits may be changed at any time.

1. Cancellation & Data

• Users can cancel anytime; no long-term contracts or cancellation fees.
• Access continues until end of billing period.
• Data remains accessible for 30 days after cancellation, then is permanently deleted.
• Immediate data deletion can be requested via support@heycaly.com.

1. Intellectual Property & AI Content

• HeyCaly’s platform, brand, code, and design are owned by HeyCaly.
• AI-generated messages are licensed to the user for business use.
• Users retain ownership of their business and customer data.
• Reverse-engineering or redistributing the platform is prohibited.
• AI outputs are not guaranteed accurate; users are responsible for all messages sent.
• HeyCaly is a tool; the business is the sender of record.

1. Data & Privacy

• HeyCaly processes data as described in its Privacy Policy.
• The business is the data controller; HeyCaly is the data processor.
• Customer data is not sold or shared beyond what is necessary to deliver the Services.
• Upon account deletion, customer data is removed within 30 days.

1. Service Availability

• Target uptime is 99.9%, but uninterrupted service is not guaranteed.
• Scheduled maintenance may occur with prior notice.
• HeyCaly is not responsible for downtime or issues caused by WhatsApp, calendar providers, payment processors, or other third parties.
• Message delivery depends on WhatsApp and the recipient’s device/phone status.

1. Liability & Indemnification

• HeyCaly’s liability is limited to the amount paid in the 12 months before a claim.
• No liability for lost revenue, customers, bookings, AI inaccuracies, delivery failures, or third-party outages.
• Users must indemnify HeyCaly against claims arising from their use of the Services, messages sent, violations of law or these Terms, and failure to obtain proper consent.

1. Termination

• HeyCaly may suspend or terminate accounts for Terms or WhatsApp policy violations, spam/fraud, non-payment after notice, or legal requirements.

1. Governing Law & Changes

• Governed by the laws of the Republic of Turkey; disputes go first to good-faith negotiation, then to competent courts in Istanbul, Turkey.
• Terms may be updated; material changes will be emailed. Continued use after changes means acceptance.